SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Desire Intimates Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Es hermoso, tallas correctas
Very beautiful
Beautiful design and great fit! It came fast, too! I’ve seen some comments addressing the choker not being very strong though, whenever ordering a cheap choker, it is not exactly strong and you have to be delicate with it (don’t force it or be too tight, maybe order a collar or different choker if you want that) but, as I’ve been careful, it fits perfectly with everything in tacked and all pretty!
Excellent product! I am 1,75cm 32D and 94cm waist. I look good to order size L for the bottom as a girl recommended in the comments. The Brazilian cups look a little small to me, but it still looks good! The product also arrived fast. 2 weeks!
Oboldenny set, all in size, but panties would like smaller (too big). Came fast, track tracked
Perfect! Guessed with a size of 100%! Panties from any ass will make pumped. I have 90/67/95 One but-delivery. It was 3,5 weeks, and I was very hoping for 2. as a result, the photo shoot was in the dress. And this is for next year, apparently.
A good set, nice and sits well. The dimensions correspond, but there is a small defect-there is not enough hook on the belt
All according to the description and pictures, express shipping for paczkomatu. Highly recommend!
Perfect!
parfait. bonne taille.
I stay perfect
Комплект отличный, качественно все сделано, пришло быстро, единственное чулки одноразмерные, пухляшкам не подойдут, а так все гуд
I was a bit hesitant to buy it but the reviews were really good so I thought I would give it a try. And I’m glad I did because the set is absolutely amazing! The socks broke after wearing them one time but that always happens so wasn’t a big shock for me. Apart from that- I’m absolutely in love with it and so was my boyfriend:)
Snel geleverd. Netjes verpakt. De panty, halsband en band waren apart verpakt. heb de kleinste maat besteld en past perfect. niets zakt af, zit straf of beschadigd. Ben er heel blij mee
Same as the photo, cup size a little smaller
Excellent value for money
Just perfect at size and description
It's beautiful, just as it looks in the photo and feels great on the body. I love it.
Super! Super! Super! Thank you store. The goods are excellent, communication with the seller is pleasant. Recommend. Girls are a very necessary thing!
Good thing.
I can not wait to see when I will look loved in this underwear :)
ok
The set is chic. The husband is delighted) parameters 87-68-94. Height 180. Stockings along the length of the most that. Cup 75 V sat perfectly, and the volume under the breast for me would be better than 70 (I love, when the bra sits very tight). Belt and panties M. Belt is excellent, and panties would like L, because. In my panties I love full freedom))))
Set Super. The store at the request put the bottom on the size more. The only color is not snow-white, but a little with a shade of vanilla
Everything came in less than 2 weeks. Not quite approached the size of the bra, although I chose the store's table. Small cups and a wide belt. Panties sat perfectly. A stone flew from Chokera at the opening.