SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Desire Intimates Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came in less than 2 weeks. Not quite approached the size of the bra, although I chose the store's table. Small cups and a wide belt. Panties sat perfectly. A stone flew from Chokera at the opening.
It was all the same. I recommend the product and the store.
пришел за 10 дней , качество супер, положили чокер в подарок
Looks exactly like picture! I love it. Very comfortable. Size fits very well, even stickings - I was afraid they might be too tight on my tights but they are good! Material is nice as well.
Nice kit. Come quickly. Thanks store
All OK
Excellent set. Was a bit hesitant at first but after reading other reviews I thought why not. Glad that I did buy it. Arrived in the UK fine and just under 3 weeks waiting time. I do Recommend it. The wine red colour looks spot on too
I liked the kit as a whole. Stockings could be more tight.
комплект хороший, но размеры не точные. у меня 4 размер, заказала D, в итоге грудь вообще не влазит( очень жаль
It's écru... :(
I liked the kit. Everything corresponds to the description, however, not much was wrong with the size. At its 44 (the size of the bra 85 in) ordered 85 V, the kit was not much bigger. Very fast delivery
Not really white, earlier cream
All cool wife liked it
2 weeks in St. Petersburg The top is perfect for 80D, the bottom l on L is too small Color Bomb
The set is just fire. Recommend.
Really pretty
Very beautiful kit. But the cup is small. Wife wears 85 D. ordered this size, in volume well and the cup is small.
Excellent as usual.
Excellent as usual.
Красивый набор! Заказывала в магазине, год назад, качество достойное!
Super fast!!! Super processed
It came very quickly with a bunch of other parcels. Soft fabric is pleasant to the body. But still the size of bolshevat turned out to be. I recommend to buy.
Cool
Thank you for the chic kit, received quickly, ordered for 1200R., I'm happy, everything came well, with the size was not mistaken. Recommend
Наверно, Самое красивое белье на свете. Такое нежное кружево, все в нем прекрасно. Качество не намного хуже премиального белья какой-нибудь французской марки. Я бы сказала, даже приятнее в носке благодаря мягкости материала. Заказываю второй комплект. Первый взяла белый на свадьбу, второй просто для себя, но на размер побольше. Логично, бюстгальтер оказался немного великоват, но даже так можно носить, потому что кружевная вставка ложится по груди. А так думаю можно смело брать свой размер, но я побоялась после множества ошибочных заказов у китайцев и взяла на размер побольше. К чокеру прицепили елочку, видимо, в предверии новогодних праздников. Милота