SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Desire Intimates Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just gorgeous, now I'll order another black option
it has no stretch in the material, was uncomfortable, I won't wear it ever again
Duge beautiful bra. The fabric is priemna to Thil, shvi-rivnaya. In the complete set of buv takozh beautiful podarunok.
Looking nice, but sizing is smaller.
Too big compared to the description.
Очень красивый комплект, качество хорошее, на 85В наш немного маловат, но в целом носить можно
Unfortunately, it turned out to be small. Size M. Selling significantly cheaper in Moscow or Mo, or I will send by mail/sdecom
it is nice , but the button got lose soon
Very small bodice and arrived with a huge hole (((
טוב מאוד
Very beautiful underwear! I ordered a white option first, then bought a black one, because I liked it very much. I sent pictures to my girlfriends-three more ordered at my tip and also satisfied. The order came to Moscow quickly, about 2-3 weeks. The only thing that the lower strap does not hold well at the waist, because to the waist is narrow, and when walking it is often necessary to walk with a unfastened bra, I did,
I take the second one, it looks beautiful, the only one, at 34D the cup is perfect, and the volume will be removed, great ..
Not very comfy, one boob slips out all the time. All right to wear under clothes but not as a top
I was skeptic at first but I finally received them about 3 weeks! They fit so well. I am a 34A and I weigh 108lbs, I got size Small. Let me tell you how beautiful they are! I'm so happy that I got both black and white. You would need nipple pasties, so your nipples don't show much through the white one. you can barely tell but it's best to be safe! I totally recommend!!!
Does not hold the chest
Good as the photo but I couldn’t find the pantie to go with this lovely bra
Excellent kit, on the og 85, OPG 74 sat well
It does not fit well and is not according to size
מהמם איכות טובה
Beautiful, look like one set brand. The fabric is soft and light-weight. I took a size M and I have a 2 ° full/3 ° poor. The size is fine
Beautiful. All buttons are exactly sewn. But with the size overcame. At 80 V it was necessary to take M.
Très joli porté.
The bra is completely sheer!
Very cool. sits well. m approximately 80A or V. size approached. for the summer what you need. The chest holds well.
Superb article, I am very satisfied, good value for money! I'm 85D and I took M, it suits perfectly, I recommend!