SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Desire Intimates Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very comfortable and beautiful
Very beautiful, sewn well. At 75 V I would take less.
I loved it, you must take as much as it is for small bubis. It's very cute, order your usual size, I'm S and I ordered an M thinking maybe it was very small, but it's the exact size. M I stay a little big so my next order will be S
Beautiful
I'm denied for two types, I put the store 5, all the same, the SUVs are right, the strings are not stuck))) I recommend!)
At og 85, under the breast 75 took S. The most it is, not anymore. The wall lamp is very beautiful. The store is responsive, replaced the size at my request.
Great!
Очень достойная позиция!!!! На мой размер 75 С, М немного великовата в обхвате (нижнее крепление) а чащечки впритык. Но ничего не передавливает и достаточно комфортно!
Качество хорошее
Lovely top!!!
Ok
I should take size L for 88cm of breast
рекомендується
Very cool!
I liked it very much!
Just love it. True to size. My size: 90C
Ideal I'm in love
Very satisfied with the order, ordered in two colors
Cool kit, fast delivery! Recommend
L size, but the bowl is very small. the volume is large. the bra itself is beautiful
Lovely. Cool made. Uszyty neatly. Lace cute. Fit for such S M. Recommend. Looks a lot more expensive.
Excelente
Beautiful piece, but has some glitches. Sewing buttons is very rough. Who is slim, but have big boobs, will be off the back. Taking the small details, is a very beautiful.
The item looks like the picture, it came super fast but the buttons are sewn not one under another, but there is a slight moving to right side
The product corresponds to the declared parameters. Pleasant to the body.