SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Desire Intimates Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
75 c маловат, берите немного больше. Качество хорошее
75 c маловат, берите немного больше. Качество хорошее
Yea
Very beautiful kit! Chose the size on the advice of the store, on the parameters 85-62-92 size 80 V, panties size L. Sits perfectly! Delivery to St. Petersburg 3 weeks, track tracked. Recommend!
Very good size well
Как обычно, размер чашек очень мал. Обычно беру белье 75D, здесь взяла больше объём под грудью, в надежде что подойдёт. Но нет, под грудью свободно, а чашки маленькие. Трусы так просто парашюты! На вид комплект вроде и ничего, неплохой, но чашки маломерка.
The fabric is very nice and well made. Only the length of the back straps is somewhat short. I barely keep the 75B (my chest contour is 83)
The fabric is very nice and well made. Only the length of the back straps is somewhat short. I barely keep the 75B (my chest contour is 83)
like it but to small for me. I could have chose the big size.
A grade
A grade
Rozmiar zgodny z tabelą. Jakość bardzo dobra, materiał przyjemny w dotyku. Wszystko jak na zdjęciach. Krótki czas oczekiwania. Polecam.
Rozmiar zgodny z tabelą. Jakość bardzo dobra, materiał przyjemny w dotyku. Wszystko jak na zdjęciach. Krótki czas oczekiwania. Polecam.
The ぷっ ゅ even ぷのぶんすこしむねがあふれた Outside round ざい is damn well the Fu Fu ぃっとかんがあった
Very beautiful, I liked everything.
Pleasant lace, I take in the store not the first time and everything pleases, pushap to me extra, but it does not bring soft discomfort, under the chest 80 it is hard to zip, but it stretches
Great goods! Thanks for the extra gift!
Хороший. Мягкий и удобный
Хороший. Мягкий и удобный
A beautiful set, soft material, beautiful cherry-burgundy color. Fit perfectly
Chic!
Nice kit. At its 80b took 85B. I sat very well. Melting is not expected huge as the model itself. The size also approached. It's been a long time. Otherwise, everything is fine. Recommend!
Wonderful set! Exceeded all expectations. Bra with a small push-up, panties on a high landing, everything is neatly sewn, the thread does not stick out. Lace is soft, pleasant to the body. Color is not much different, more purple. The order was sent quickly, came for a month in Khmao, to the point of issue. On the parameters of og-88, under the breast-73, ot-68, ob-91, took the size of 80A, was estimated on the store's table, in stores usually Therefore, be sure to study the size table. I think to order another one in a different color, if there is a discount. Seller and product, I recommend!
Wonderful set! Exceeded all expectations. Bra with a small push-up, panties on a high landing, everything is neatly sewn, the thread does not stick out. Lace is soft, pleasant to the body. Color is not much different, more purple. The order was sent quickly, came for a month in Khmao, to the point of issue. On the parameters of og-88, under the breast-73, ot-68, ob-91, took the size of 80A, was estimated on the store's table, in stores usually Therefore, be sure to study the size table. I think to order another one in a different color, if there is a discount. Seller and product, I recommend!
beautiful and comfortable, thanks