SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Desire Intimates Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super
So beautiful
Очень классная пижама - комбинезон с изюминкой, в виде открытой спины. Почему-то именно ее мне захотелось заказать в черном цвете. Комбез тоже заказала в магазине домашней одежды HiLoc store, доставили заказ за 2 недели в почтовом пакете и индивидуальный пакет. Размер выбрала М на параметры 87-69-92 рост 162, пижама села отлично. На талии проходит резинка и декоративный бантик. По низу шортики украшены кружевом, такое же кружево проходит по плечикам. Пижама завязывается на шее, больше никаких застежек нет. Материал атлас, приятный к телу,.скользящий. Пошив ровный, но кое-где были торчащие ниточки. Неприятного запаха не было. Комбез мне понравился, смотрится п пикантно, к покупке рекомендую!
Excellent. All as in the picture. At its 44 took L.
All as in the photo. But the elastic is very tight... I would not advise
Très contente
Very nice and size OK
Muy bonito, soft screen
Size L goes to size m
Goes for a smaller size.
Lighter than in the photo. And some stain on the back, MB washed.
Looks gorgeous
The back of the back looks inaccurate, the edges are thin
It is exactly as on the photo. I’m 178cm and 65kg, ordered size M, it fits, but maybe size L would be a bit more comfortable. Satisfied with the store, but there was an issue with the delivery: the delivery service just left the package at the empty reception of my building...
Well, just an awesome suit. at 40-42 took S, sits cool. a little tugovata elastic on the stomach, but it's not scary and decided for 10 days.
The material in the photo,, silky '', and in fact-ordinary synthetics
Хорошего качества! Аккуратно пошито, без запаха! С размером просто угадала! На ОГ90 ОТ72 ОБ 107 размер L прям впритык!!! Смотрится очень интересно! Главное угадайте с размером! Рекомендую!!!
Perfectly sewn
Kokybė Gera
The size approached perfectly, pleasant to the body, a little thread, but not a problem. Tight elastic at the waist. The back on the rope, it is not easy to tie, but also not critical
Exelent, but L size is for small M if u want fell free :) But very nice.
OK
Nice jumpsuit. Description fully corresponds. In Almaty, delivery is just over a month. Advise!
комбез ,просто сказка, девчонки какой он красивый,я сразу в него влюбилась,а за такие деньги ,такое качество ,мечта !!!!На 44 размер брала 48.продавцу 100 баллов,развития и процветания желаю этому магазину!!!отправка и доставка быстрая!!!
очень красиво!