SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Desire Intimates Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Доставка быстрая. По поводу качества - ниток торчащих нет, запах как у любой новой вещи (после стирки исчезает). Очень комфортно и красиво. Трусики, конечно, как на куколку, с виду маленькие, но тянутся. Как показала практика, любую вещь в стыке с кружевом нужно подшивать вручную, что тут заказанную за 100 руб, что из магазина за 3000 руб. С продавцом не пришлось общаться.
Бюстгальтер маловат!
Very beautiful, but too small
On the size of 75 A leaf perfectly sat down. Suitable for size B. panties for girth 98 tugs
Came with spots
For this price is just super. The size grid is more less the same, can make sense take 1 size bigger.
I took a larger size than the table, everything came up! Delivery 2 weeks, I recommend!
Very beautiful kit, looks expensive, the thread does not stick out. On the parameters of the OPG 78, OG 88 size 80 v tugovat in the ribs (presses under the breast). Probably, it was necessary to take 85 v. Maybe it will stretch over time and will be comfortable. Panties are good at the waist 75, about 98, tight, but not small.
The kit does not correspond to the declared size at all: it is very small. The clasp is plastic, it looks unreliable. There are sticking threads. I do not experience delight from the order.
Very satisfied with the size corresponds
Super!!!
Классное белье, но низ реально меньше, чем верх.
A little too big. Less than three weeks to Tuapse.
Very nice to the body material. I chose the size according to the store's table-a little bit small, you can not increase the volume due to the fact that the clasp in front, therefore, it remains to be hoped that it will grow slightly. On my 85ab will crash on the back into the skin, panties at a maximum of 46 size. Very fast delivery
Good
All very small. Much smaller than us in EN.
A good set, but panties are small.
The set is normal, pleasant to the body. Slightly krivovno sewn, but for this money I consider the norms.
Everything is fine!
Everything is ok, except the measurements that are below.
комплект хороший, качественный маломерит на размер бюст, а трусики на 2 размера.
Small bodice (panties for the giant
Красивый комплект, но мне чуть маловат , подарю племяннице. Доставка за 2 недели.
The size is suitable for the described, very cool to the touch, packed well.
Very small panties, very small!