SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Desire Intimates Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Products
I order 4 times as a gift. Everything is fine
Product according to description. Soft touch and very nice. Featured color good performance. I recommend the product and store. It takes 7 days.
The toy is wonderful)) The girl quickly ends and flows like a fountain)) Very satisfied with this toy, many modes.
The goods came in working order. Thank you! Only very long delivery.
OTL
Very cool goods and store. I order the second time. Super fast delivery to Latvia (ordered 26.04, came 8.05)
Product is perfect. Girlfriend is very satisfied. I might order an extra one.
The goods came very quickly, well packed. Many vibration modes, pleasant to the touch, we liked it with my husband. Thanks store
Incredible fast shipping ! Awesome
Smaller than you think so measure it! But works well and maybe even too many modes. Works very fast on some modes! Very satisfying
Fast shipping. Soft to the touch, many different modes. Recommend
Colour is different
More violet than winered, else as pictured & described.
Product came in discreet packaging and was sealed inside of shipping bag. Works well... only thing is that it took longer than 7 days to arrive but I bought it during holiday so that might be why.
When getting all the rules, it works, the battery was charged. It works quietly.
Packed well, in a box wrapped in a navel. Charger included. Remove the plug for charging is not necessary, just wipe it. To the touch is pleasant, the modes are very different. Noise at the level of vibration of the phone. The order is satisfied!
Objednané 7.1.2021 dodané 4.3.2021
As described. Arrived in few days in discreet packaging. Already came with charging and battery looks well durable. Vibration modes switch easily, and is very powerful!: P
Wonderful thing. Highly recommend. Communication store was not needed. Delivery was fast as indicated. For parcel nothing indicates on it, what exactly is located inside
Everything works, we order not the first time
El color hermoso, súper suave
My only complaint. I paid for 7 day shipping. It took like 20 days to arrive.
All OK)
The product corresponds to the description, came quickly within a week. Checked the gun, just fire. To the touch is very pleasant.